People Communicating in the Workplace


Instructor Training
I-SkillsZone/Collaborative Team Skills

City & Dates  


Denver, CO - February 24 & 25, 2016 (Wednesday and Thursday)

Denver, CO - April 27 & 28, 2016 (Wednesday and Thursday)

Denver, CO - September 7 & 8, 2016 (Wednesday and Thursday)

Denver, CO - November 16 & 17, 2016 (Wednesday and Thursday)

(Also see Instructor Training at Your Company

Eligibility for Instructor Training  

Instructor training is open to human resource, performance improvement, organizational development and management-supervisory personnel with experience in at least one of these areas: training, teaching, facilitating, coaching, consulting, or counseling.


Description of Instructor Training  

The master trainer for the workshop, Sherod Miller, arranges for two or three trainees to attend a 2-day I-SkillsZone workshop he facilitates regularly in Denver (in which about 24 managers and supervisors from a variety of companies participate).  Trainees themselves take part in the workshop, and they meet with Dr. Miller at lunchtime and after the workshop day for discussion of:

Training Methods

Underlying theory

Rationale for Particular Approaches

Ways to Contract with Organizations

Optional Designs

Specific Questions/Issues


Workshop Objectives  

The approach to instructor training (described above) prepares facilitators to teach the I-SkillsZone/CTS systems by:

  • Gaining familiarity with the major concepts and skills taught in the I-SkillsZone/CTS.
  • Identifying the competencies for successful instruction of the frameworks, skills, and processes.
  • Practicing skill/process coaching methods (including the use of skills mats) with real and simulated issues.
  • Discovering ways to transfer and apply I-SkillsZone/CTS skills and processes on the job (including the use of learning tools).
  • Exploring guidelines for engaging special circumstances (e.g.,dealing with resistance, working with highly conflicted teams).
  • Learning how to select/create instructional designs to match learning objectives.

Workshop Learning Methods
One engaging aspect of I-SkillsZone and CTS system instructor training is that participants choose their own real challenging work issues/situations (not other peoples’ circumstances or case studies) for practicing and applying the material. Other methods include: brief presentations; live demonstrations; use of innovative, interactive skills mats (to accelerate learning) with feedback and coaching on the skills and processes; discussion exercises; and application of reinforcement tools.

Workshop Content  

For a description of the content of the workshop, click here.

Instructor Materials  

Each Instructor receives his or her own set of Instructor Training Materials with Instructor Training.

The materials include:

  • 1 ‑I-SkillsZone/Collaborative Team Skills Instructor Manual (250 pages, 8 x 1/2 by 11” Loose Leaf Binder, 1 inside pocket) The Instructor Manual guides instructors in teaching the I-SkillsZone/CTS systems effectively. It contains six sections:          
    1. Instructor Competencies presents 12 specific areas of competency for teaching the systems and describes how to achieve them.
    2. Theory explains modern communication and systems principles as well as neuroscientific discoveries of the human brain as they relate to communication.
    3. Contracting provides details on how to contract with clients for results as well as information on marketing the I-SkillsZone/CTS systems.
    4. Practical Considerations deals with guidelines and techniques for handling special training situations.
    5. Instructor Certification and Company Licensing describes the certification process (and includes the necessary forms to use) for becoming a certified instructor as well as requirements for acompany to I-SkillsZone/CTS maps, tools and skills.
    6. Instructional Designs provides three detailed training designs
  • 1 I-SkillsZone Presentation CD
  • 1 Collaborative Team Skills Presentation CD
  • 1 ‑set of floor skills mats (1 Information Wheel Skills Mat and 1 Listening Cycle Skills Mat)
  • 1 ‑I-SkillsZone Participant Set (I-SkillsZone workbook and binder, tabletop skills mat, Information Wheel pad, and set of 4 pocket cards)



  • 1 Collaborative Team Skills Participant Set (CTS workbook and binder, tabletop skills mat, Information Wheel pad, and set of 4  pocket cards)



Workshop Leader  

Sherod Miller, Ph.D., is a social-psychologist and C.E.O.

of Interpersonal Communication Programs, Inc., an Evergreen, Colorado-based publishing and training company. He is an author and master teacher in interpersonal communication and team development.

Dr. Miller specializes in providing practical tools and skills for increasing the capacity to handle complexity. His mission is to develop leaders who are competent in interpersonal communication, conflict-resolution, and collaboration throughout their organizations.

Over a million people have participated in the business and family communication programs that Dr. Miller has developed. Articles on his work have appeared in the New York Times, USA Today, and Psychology Today. Besides the I-SkillsZone and Collaborative Team Skills, his books include: Alive and Aware, Straight Talk, Talking and Listening Together, Connecting with Self and Others, and Core Communication. He has also served as a faculty member in the Department of Medicine at the University of Minnesota, appeared on the Today Show, and received four national awards for his teaching and research.

He brings a wealth of knowledge and practical experience to the workshop, as well as an engaging and pleasant teaching style.


Registration Information and Fees  

An individual phone conversation with Sherod Miller is required to determine feasibility for attending the training.  If it fits, information is provided for workshop registration, materials, and hotel accommodations.

$510.00 for attendance at workshop

$505.00 for an Instructor Set of each of the I-SkillsZone/Collaborative Team Skills materials (for description, click here).

Shipping fees for materials are additional.  Travel, hotel, and meal expenses are additional.


Instructor Certification  

Following instructor training, a facilitator is qualified to teach the I-Skills Zone/CTS systems.  For on-going support by ICP, an instructor may choose to continue with a certification process.  This process guides an instructor through additional activities to become the best he or she can be in teaching the I-SkillsZone/CTS systems.

Process of Certification
The certification process involves:

  • Attendance at an I-SkillsZone/CTS Instructor training workshop
  • Evaluations by 40 I-SkillsZone/CTS participants taught or coached by the instructor. (Evaluation can be from either I-SkillsZone or CTS classes, or both.)
  • Provide instructor self-evaluations for each group taught of the 40 evaluations.
  • Pass a written exam on the I-SkillsZone/CTS Instructor Manual and Participant Workbooks (Details of the certification process, including appropriate forms, are in the Instructor Manual)


Benefits of Certification
Benefits for becoming an active Certified I-SkillsZone /CTS Instructor include:

  1. Right to promote yourself as a certified I-SkillsZone /CTS Instructor.
  2. Qualification to purchase I-SkillsZone /CTS Participant Sets and other learning and application support tools
  3. Eligibility to receive training referrals as the opportunity arises.
Instructor Agreement
In the Certification and Licensing section of the Instructor Manual is an agreement that outlines the formal relationship between ICP, Inc. and the instructor. The trainee is asked to read and sign the agreement (after receiving the materials prior to the workshop), which is given to Dr. Miller at the training workshop.